FAQs

Minimum requirements to host or attend fully interactive meetings using Meeting Manager for Windows:

• Windows 98, Me, NT, 2000, XP , or Vista **
• Microsoft Internet Explorer 6.0 or higher, Firefox 1.5 or higher. Mozilla 1.7 or higher or Netscape 8.1 or higher.
• JavaScript and cookies need to be enabled in the browser
• Recommended that Active X is enabled for Internet Explorer versions
• 56K or faster Internet connection

Note: ** No support for Remote Access on Windows Vista.

Java Meeting Manager on Windows

• Microsoft Internet Explorer 6.0 or higher , or Netscape 8.1 or higher

Meeting Manager for Mac OS X:

• Mac OS X 10.3, 10.4 (PowerPC/ Intel Mac)
• Firefox 1.5 or higher , Safari 1.3 ( Mac OS 10.3), Safari 2.0 ( Mac OS 10.4)
• Requires Java Runtime environment (JRE) 5.0 or higher
• JavaScript and cookies need to be enabled in the browser
• 56K or faster Internet connection

Note: Mac OS 9 is not supported. Also No Support for Remote Access

Meeting Manager for Linux:

• Red Hat Linux Enterprise 4.0 , Su SE Linux 10.0
• Firefox 1.5 or higher, Mozilla 1.7 or higher
• JavaScript and cookies need to be enabled in the browser
• Requires Java Runtime environment (JRE) 5.0 or higher
• No Support for Sales Center or Remote Access

Note: No Support for Sales Center or Remote Access

After installing the Outlook Plug-in on your system you will see a WebEx toolbar on the main window for Outlook. Simply click Schedule a meeting from there, or create a new meeting in your calendar, fill in text, and invitees, then select Add WebEx Meeting from the toolbar at the top of the calendar invite.

These invitees receive a normal invitation email message, which contains a link that they can click to join the meeting.

To use all of the interactive features in a meeting, you must run Meeting Manager on your computer. Meeting Manager lets you or anyone in the meeting share most types of documents or applications. Unlike the old methods of installing software from a disk or downloading and installing it manually over the Internet, your meeting service automatically downloads and sets up Meeting Manager for you. In fact, each time you participate in a meeting, Meeting Manager maintains itself by checking for the latest version and automatically updating itself, as necessary.

For first-time users, the Meeting Manager for Windows download is approximately 1.0 MB. Meeting Manager then downloads only updated components as needed.

Because WebEx meetings provide real-time collaboration and sharing over the Internet, performance depends on both the Internet itself and the WebEx service. WebEx constantly monitors service and network performance, and continually enhances its infrastructure to keep WebEx meeting services highly available and reliable.

Some of the factors that affect performance are the following:

• The speed of your computer's connection to the Internet
• The performance of your Internet service provider
• Overall Internet traffic on your routed connection to the WebEx server
• Performance of firewall and proxy servers, if your computer is behind a company firewall

First, get the fastest connection that you can. ISPs are rapidly deploying DSL, cable modem, and T1 connections. Dial-up modems can do the job, but anything less than 56K is probably too slow. Even with a 56K modem, your actual connection speed may vary.

Next, try using document and presentation sharing instead of application or desktop sharing. Document and presentation sharing uses less bandwidth. Also, sharing documents or presentations that contain fewer graphics can improve performance.

Also make sure the presenter has a fast connection. It doesn't help if the attendees are all on T1 connections and the presenter is on a slow modem connection.

Finally, you can test your connection to determine what is causing the problem.

Document sharing uses a printer driver (the WebEx Document Loader) to create an image of your document, which is then presented for review and markup in the Meeting Manager content viewer. This image is much like a printed document or fax-that is, you cannot edit it. This image requires relatively little bandwidth and thus works well at slower connection speeds.

On the other hand, application sharing sends images of the application in real-time, allowing you to edit documents as well as show all of an application's features, such as menus and tools. This type of sharing is much more powerful and requires more bandwidth.

You can share virtually any document or application. However, applications with streaming content may not work well, because such content is not streaming directly from the source to attendees. However, if you want to share a web page with streaming content, you can use web content sharing, which opens a browser window on each attendee's computer and streams the content directly from its source.

No. Only the presenter in the meeting must have the file or application on his or her computer. Other attendees in the meeting need not have the file or application on their computers.

In document sharing, you can annotate documents, but not edit them, because the content is an image much like a PDF document or fax. However, you can use application sharing to edit documents as you share them in a meeting, and save the final version in the native application format. Application sharing lets all the attendees see the changes that you make, or edit the document themselves, if you grant them remote control.

Yes, you can share as many documents or presentations as you like in the content viewer. Each document or presentation that you open appears on its own tab in the content viewer. Because Meeting Manager automatically labels each tab with the title or name of the document or presentation, you can quickly locate the document or presentation that you want to share with attendees.

Yes! To save any document or presentation in a file on your computer, choose Save on the File menu. To view the saved file offline, simply double-click it. The document or presentation appears in the WebEx Document Viewer, which is part of Meeting Manager.

Yes. To do so, you can record your meeting. A recording captures all annotations and other actions that you make during application or desktop sharing.

Yes! If you share a Microsoft PowerPoint presentation, attendees can see animations and slide transitions in their content viewers. Alternatively, you can show animations and slide transitions by using application sharing to share your slide-authoring application, then open the slides in that application.

In a WebEx meeting, all of the attendees' views automatically display the meeting content, even if they have different display resolutions. No matter which resolution attendees' monitors are set to, attendees' views automatically follow the presenter's mouse pointer. Thus, the presenter should always keep the mouse pointer near the content under discussion. For best results, the presenter should set his or her monitor to 800 x 600 pixels, because this resolution is the most common. To change your monitor's display resolution for Windows, use the Settings tab in the Display Control Panel. For Mac OS, use the Monitors Control Panel.

Yes. If you are remotely controlling a presenter's application, desktop, or web browser and your computer's operating system is not the same as the presenter's, Meeting Manager automatically maps your keyboard keys to the presenter's keys. For details, look up keyboard shortcuts, using to remotely control software in the Index in the online Help for your meeting service web site.

The following are several ways that you can prevent uninvited attendees from joining a meeting:

• Specify a password for your meeting. Your meeting service automatically includes the password for your meeting in an invitation email message to each invited attendee.
• Schedule an unlisted meeting. On the Schedule a Meeting page, you can select the Unlisted meeting check box to prevent your meeting from appearing on the meeting calendar. Only attendees who have the meeting number can join the meeting.
• Restrict access to your meeting. Once all invited attendees have joined the meeting, you can choose Restrict Access on the Meeting menu to prevent others from joining the meeting.
• Expel any uninvited attendee from your meeting, by choosing Expel on the Participant menu.

One-click via the Outlook plug-in is not available through the web-mail version of Outlook. If you are using the web-mail version of Outlook, or if you are not logged into the corporate network and do not have access to Outlook, please follow the simple instructions below.

• Select the WebEx One Click icon from your system tray.
• Select Schedule Meeting from the Meet Later section, and follow the prompts.

To pull an attendee report for a past meeting, go to XOconferencing.webex.com. Log in with your WebEx user name and password. Click on the my WebEx tab. From the my WebEx tab, click on my reports. Select Usage Report and follow the prompts to find a specific meeting.